Job Description

Shipt is a membership-based marketplace that helps people get the things they need. Our friendly shoppers handpick fresh groceries and household essentials and deliver them to members in as soon as one hour.

We’re currently looking for customer service oriented, high achievers, to join our Overnight Experience team and support the Shipt community. You will be the voice of Shipt to our members and shoppers in each city that we call home. You are the cornerstone of operations, facilitating success through order and delivery. You will assist Shoppers when they hit a snag, listen to customers as they nearly weep with happiness on their first delivery, and be the first to investigate when something isn’t working. You will report to the Director of Experience. This role is all about bringing happiness to our tight-knit group of customers and shoppers.

What You'll Gain

You’ll join a team of talented individuals who will provide you with hands-on mentorship on topics ranging from design to communications strategy.

Your Responsibilities

  • Educate and assist Shoppers in their journey
  • Utilize email, chat, and phone in communication with members and shoppers
  • Hold flexible hours and work weekends (Sunday is our peak day)
  • Collect customer feedback, and make suggestions for new features
  • Troubleshoot and report app bugs and issues
  • Monitor and lead operations flow from order creation to delivery
  • Exercise judgment to decide how best to handle order issues
  • Quickly solve unexpected problems and ensure orders are accurate and on time


  • You have an active online presence and familiarity with social media.
  • Typing speed and accuracy.
  • Writing background (grammar buffs wanted).
  • You possess the ability to multi-task and think on your feet to provide sound, quick solutions.
  • Customer service mentality with a positive attitude!

Nice to Haves

  • Support background is a plus but not mandatory.
  • Bachelor’s Degree or equivalent may help.

*Hourly range is typically $14.00 to $16.00 per hour*

*This is an in-office role*

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.